Shipping Policy

Thank you for shopping with Modern Water. Below are the details of our shipping process.

  • Order Processing

    • Orders are processed within 1–3 business days after payment is confirmed
    • Orders are not processed on weekends or holidays
    • You will receive a confirmation once your order has been shipped

  • Shipping Time

    Delivery times may vary depending on your location:

    • Metro areas: 2–5 business days
    • Provincial areas: 5–10 business days

    Note: Delivery times are estimates and may be affected by courier delays or unforeseen circumstances.

  • Shipping Fees

    • Shipping fees are calculated at checkout based on your location
    • Promotions or free shipping may be offered from time to time

  • Tracking Orders

    Once your order is shipped, you will receive a tracking number so you can monitor your delivery status.

  • Delays

    We are not responsible for delays caused by:

    • Courier issues
    • Weather conditions
    • Incorrect shipping information provided by the customer

  • Incorrect Address

    Please ensure your shipping details are correct. We are not responsible for orders shipped to incorrect or incomplete addresses.

  • Damaged or Lost Packages

    If your order arrives damaged or is lost in transit:

    • Contact us immediately at our contacts provided
    • Provide your order number and photos (if applicable)

    We will assist you in resolving the issue as quickly as possible.