If you have any issues with your order or our services, please contact us first so we can resolve the matter quickly:

• Email: cs@mw2000inc.com
• Phone: 0917 857 5601 
  

We aim to respond within 1–3 business days.

We will review your concern and may:

• Request additional information (e.g., order details, photos)
• Offer a replacement, refund, or other appropriate solution
  

Our goal is to reach a fair and reasonable resolution.

If a dispute cannot be resolved directly:

• The matter may be escalated through your payment provider (e.g., bank, card issuer, or e-wallet)
• Both parties agree to cooperate in good faith during the process

This policy and any disputes arising from your use of our website shall be governed by the laws of the Philippines.

If necessary, disputes may be submitted to the appropriate courts in the Philippines.

By using our website, you agree to:

• Communicate honestly and respectfully
  
• Provide accurate information when raising a concern
  
• Attempt to resolve issues before taking formal action

We may update this policy at any time. Changes will take effect once posted on our website.