Return & Refund Policy

Thank you for shopping with Modern Water. We want you to be satisfied with your purchase. Please review our return and refund policy below.

  • Returns

    We accept returns under the following conditions:

    • Items must be returned within 7 days of delivery
    • Items must be unused, in original condition, and in original packaging
    • Proof of purchase (order confirmation or receipt) is required

  • Non-Returnable Items

    The following items are not eligible for return:

    • Used or installed products
    • Items damaged due to misuse
    • Customized or special-order items

  • Refunds

    • Once your return is received and inspected, we will notify you
    • If approved, your refund will be processed to your original payment method
    • Refund processing may take 5–10 business days

  • Exchanges

    We only replace items if they are:

    • Defective
    • Damaged upon arrival

    Please contact us to request an exchange.

  • Return Shipping

    • Customers are responsible for return shipping costs unless the item is defective or incorrect
    • Shipping fees are non-refundable

  • Damaged or Incorrect Orders

    If you receive a damaged or wrong item:

    • Contact us within 48 hours of delivery
    • Provide your order number and photos of the item

    We will resolve the issue as quickly as possible.